Terms & Conditions.

Last updated: 23 July 2026

These terms govern your use of sl8.co.za and any dealings you have with Slate Agency (“Slate”, “SL8”, “we”, “us”). By using the site, completing our survey, or engaging us for paid work, you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

1. Who we are

Slate Agency is a South Africa–based AI, software, operations, and admin consultancy operating the website sl8.co.za. In line with the Electronic Communications and Transactions Act, 2002 (ECTA), our details are:

• Business name: Slate Agency
• Registration number: 2018/33788/07
• VAT number: 4770309385
• Contact: Mike Walker, Information Officer, mike@sl8.co.za

2. What we do

We help businesses assess, plan, and build AI marketing, operations, and admin infrastructure. Our typical path runs in stages:

• AI Readiness Survey — a free scored assessment that returns a readiness score and a short breakdown.
• Discovery Call — a free 30-minute conversation to understand your situation.
• Deep Dive Audit — a paid engagement examining your setup in detail.
• Roadmap — a prioritised plan for what to build and in what order.
• Custom Build — the software, systems, or infrastructure we build for you.

The free survey and discovery call carry no obligation on either side. Nothing on this website is an offer to contract; a paid engagement begins only when we both sign a proposal or statement of work.

3. The AI Readiness Survey

The survey is a free self-assessment tool. Your score and readiness breakdown are indicative guidance based only on the answers you give. They are not professional, financial, legal, or technical advice, and you should not rely on them as the sole basis for a business decision.

You agree to give accurate information and not to submit false, misleading, or manipulated answers to distort your score or the results of others. We handle the personal information you provide in line with our Privacy Policy.

4. Paid engagements and scope

The exact scope, deliverables, timelines, and price for any paid work are set out in a separate written proposal or statement of work (SOW) that we both sign. Deep Dive Audits are priced by scope. Where these terms and a signed SOW differ, the signed SOW governs that engagement.

Work outside the agreed scope (“change requests”) is quoted and agreed separately before we start it. We are not obliged to carry out work not covered by a signed SOW.

5. Payment

Payment terms for each engagement are set out in the relevant SOW. Unless the SOW says otherwise:

• A deposit may be required before work begins, and work starts once it is received.
• Invoices are payable by the date stated on the invoice.
• Quoted amounts exclude VAT unless stated, and exclude third-party costs (such as software licences or hosting) unless we agree otherwise in writing.
• We may pause work on overdue accounts, and late amounts may attract interest at the rate allowed by law.

6. Intellectual property

Ownership splits clearly:

• Yours. You keep ownership of your own data, brand, content, and any materials you give us. You grant us a licence to use them only to deliver the engagement.
• Ours. We keep ownership of our methodology, frameworks, know-how, templates, and any pre-existing tooling and platform code, including our VEIN, FELL, and FORS products and their underlying systems.
• What we build for you. On full payment, you receive the deliverables built specifically for you, together with a licence to use them for your business. Our underlying frameworks, platform code, and reusable components remain ours and are licensed to you, not assigned, unless a signed SOW expressly says otherwise.

7. AI outputs and results

Our work involves AI systems, including the readiness score, AI-assisted audit and roadmap content, and any AI systems we build for you. You accept that:

• AI outputs are generated from available information and can be incomplete, out of date, or wrong.
• You are responsible for human review of AI outputs before acting on them, especially in regulated, financial, legal, or other high-stakes contexts.
• We do not guarantee any specific business outcome, revenue, ranking, saving, or result. Any figures or projections we share are illustrative, not promises.

8. Confidentiality

During discovery, audits, and builds, both sides share business information not meant for the public. Each side agrees to keep the other's confidential information private, to use it only for the engagement, and to protect it with reasonable care. This does not cover information that is public, already known, or required to be disclosed by law. These obligations continue after the engagement ends.

9. The website itself

We provide the website on an “as is” and “as available” basis. We work to keep it accurate and available, but we do not warrant that it will be uninterrupted, error-free, or free of harmful code. Content on the site is general information, not advice you should act on without speaking to us first.

10. Acceptable use

When using this site and the survey, you agree not to:

• Scrape, harvest, or bulk-extract content or data by automated means.
• Submit false or fraudulent information, or attempt to game the survey scoring.
• Interfere with the site's operation, security, or availability, or attempt to gain unauthorised access.
• Use the site to break the law or infringe anyone's rights.

We may suspend or block access where these terms are breached.

11. Third-party services

The site and our services rely on third-party providers, including Zoho, Google Analytics, and our hosting provider. We are not responsible for their outages, errors, or security incidents, or for third-party websites we link to. How these providers handle personal information is covered in our Privacy Policy.

12. Limitation of liability

To the fullest extent the law allows:

• We are not liable for indirect, incidental, special, or consequential loss, or for lost profits, revenue, data, savings, or business opportunity.
• Our total liability for any engagement is capped at the fees you paid us for that engagement in the 12 months before the claim arose.
• We are not liable for loss caused by your own content, decisions, or acts, or by your failure to review AI outputs as set out in clause 7.

Nothing in these terms excludes liability that cannot be excluded by law, including for fraud or gross negligence.

13. Termination

Either side may end an engagement as set out in the relevant SOW, or on reasonable written notice where the SOW is silent. On termination you pay for all work done and costs committed up to that date. Either side may end the engagement immediately if the other commits a material breach and does not fix it within a reasonable time of being asked. Clauses that by their nature should survive (including intellectual property, confidentiality, and liability) continue after termination.

14. Your data and privacy

We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA). What we collect, why, and your rights are set out in our Privacy Policy, which forms part of these terms.

15. Governing law and consumer protection

These terms are governed by South African law, and the courts of South Africa have jurisdiction. They are entered into electronically under ECTA. Where the Consumer Protection Act, 2008 (CPA) applies, nothing in these terms limits rights it gives you that cannot be excluded. The CPA generally does not apply where the client is a juristic person above the threshold set by the Act, which covers most of our business engagements.

16. Force majeure

Neither side is liable for delay or failure caused by events beyond its reasonable control, including outages, load-shedding, supplier failure, natural disaster, or government action. Affected obligations are paused for the duration of the event.

17. Dispute resolution

If a dispute arises, both sides agree to first try to resolve it in good faith through direct discussion. If that fails within a reasonable time, either side may refer the matter to the South African courts, which have jurisdiction.

18. Changes to these terms

We may update these terms from time to time. The “last updated” date above reflects the current version, and material changes will be posted on this page. Your continued use of the site after changes are posted means you accept them. The terms in your signed SOW at the time of that engagement continue to govern it.

19. Contact

Questions about these terms? Email Mike Walker at mike@sl8.co.za. We reply within one working day.